Shipping Policy for Oak City Trees
Last Updated: [9/9/24]
Oak City Trees is committed to providing fast and reliable delivery for our local customers. Please review our shipping policy below:
1. Delivery Area
We currently offer local delivery within a 7 mile. Our delivery range is limited to ensure timely service.
2. Delivery Times
- Daily: 9am-9pm
- Same-Day Delivery: Orders placed before [9 PM] are eligible for same-day delivery. Delivery is typically completed within 1-3 hours of order placement.
- Next-Day Delivery: Orders placed after the cutoff time will be delivered the following day.
3. Delivery Fees
- A delivery fee of $5.00 will apply to each order under $125.00. Free delivery for orders over $125.00. Delivery fees are non-refundable.
4. Delivery Requirements
- Customers must provide accurate delivery information, including address and contact details.
- An adult aged 21 or older must be present at the time of delivery to receive the order and provide proof of age.
- If no one is available to accept the delivery, the order will be returned to our facility, and re-delivery may incur additional fees.
5. Undelivered or Delayed Orders
If your order is not delivered within the estimated time, please contact us immediately. We will investigate and work to resolve the issue as quickly as possible.
6. Changes to the Shipping Policy
We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
For any questions regarding our shipping policy, please contact us at: oakcitytrees@gmail.com
Terms & Conditions
Last Updated: [9/9/24]
Welcome to Oak City Trees. By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, you agree to these Terms & Conditions and any additional terms and conditions that may apply. If you do not agree, please do not use our website or services.
2. Age Restriction
You must be at least 21 years old to purchase products from Oak City Trees. By placing an order, you confirm that you meet this age requirement.
3. Product Use
Our products are intended for lawful use only. By purchasing, you agree to use the products responsibly and in accordance with local, state, and federal laws.
4. Orders and Payments
- Order Acceptance: All orders are subject to acceptance by Oak City Trees. We reserve the right to refuse or cancel any order for any reason.
- Payment: Payment is due at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated on our website.
- Pricing: All prices are listed in U.S. dollars and are subject to change without notice.
5. Refunds, Returns, and Cancellations
Please refer to our Refund and Return Policy for details on refunds, returns, exchanges, and order cancellations.
6. Shipping and Delivery
Please refer to our Shipping Policy for details on shipping and delivery times, costs, and areas served.
7. Limitation of Liability
Oak City Trees is not liable for any damages, losses, or injuries arising from the use or misuse of our products. All products are sold “as-is” without warranties, except those required by law.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.
9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Oak City Trees and is protected by intellectual property laws. You may not use any content without prior written permission.
10. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website after any changes constitutes acceptance of the new terms.
11. Governing Law
These Terms & Conditions are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.
12. Contact Us
For any questions regarding these Terms & Conditions, please contact us at: oakcitytrees@gmail.com
Refund and Return Policy
Last Updated: [9/9/24]
At Oak City Trees, we strive to provide high-quality products and exceptional service. Due to the nature of our products, all sales are final. However, we understand that issues may occasionally arise, and we are committed to ensuring your satisfaction. Please review our refund and return policy below:
Refund Policy
1. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
- The product delivered was incorrect (wrong item or quantity).
2. Non-Refundable Items
Due to health and safety regulations, we cannot accept returns or refunds for any opened, used, or perishable items, including flower, concentrates, or edibles.
3. Process for Refund Requests
- To request a refund, contact our customer service team within 24 hours of delivery at oakcitytrees@gmail.com. Please include your order number, photos of the issue, and a brief description of the problem.
- Approved refunds will be processed back to the original payment method within 7-10 business days.
Exchange Policy
Exchanges
- Exchanges are only available if you received the wrong item. We will arrange for the incorrect product to be picked up and the correct product to be delivered as soon as possible.
Order Cancellation
Cancellations
- Orders may be canceled up until the time of dispatch. Once the order is out for delivery, it cannot be canceled or refunded. Contact us immediately if you need to cancel your order.
Missing or Undelivered Orders
- If your order is not delivered within the estimated delivery time, please contact us immediately. We will investigate the issue and work to resolve it as quickly as possible.
Privacy Policy
Last Updated: [9/9/24]
At Oak City Trees, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with us. By using our website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We collect information from you when you visit our website, create an account, place an order, or communicate with us. The types of information we may collect include:
- Personal Information: Name, email address, phone number, shipping and billing address, payment details (e.g., credit card information), and any other information you provide voluntarily.
- Technical Information: IP address, browser type, operating system, device information, and browsing behavior.
- Order Information: Products purchased, order history, and transaction details.
- Communication Data: Information from emails, messages, or calls you send to us.
2. How We Use Your Information
We use your information for the following purposes:
- To Process Orders: To process and fulfill your orders, manage payments, and provide order confirmations.
- To Communicate with You: To respond to your inquiries, send updates, promotional materials, or important notifications related to your account or transactions.
- To Improve Our Services: To analyze user behavior and preferences to enhance your experience on our website and optimize our services.
- For Legal Compliance: To comply with legal obligations, such as age verification and fraud prevention.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with trusted third-party service providers that help us operate our website, process payments, ship orders, and provide customer service.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
4. Data Security
We implement a variety of security measures, including encryption and secure servers, to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
6. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after any changes indicates your acceptance of the new terms.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: oakcitytrees@gmail.com